We are asked a variety of questions every day.
Here are a selection of some of the questions we are asked on a regular basis:

We receive funding from various sources, including foundations, trusts, businesses, fundraising events, and public donations.

We do not offer housing directly. However, we can provide access to our facilities to assist you in finding private rental properties. For emergency accommodation, individuals should contact the council, as that is the sole avenue for obtaining emergency housing.

We no longer maintain a list of landlords, as these landlords now advertise their properties on LetsLet. You are welcome to use our computers to access the website when necessary.

Yes, appointments are necessary. However, if you are in crisis, please feel free to approach us directly, and we will make every effort to assist you promptly.

We do not offer cash donations. Occasionally, we receive donations of items that may be useful depending on an individual’s situation.

First Stop is an independent local charity that offers impartial advice and guidance. We collaborate with other agencies to help resolve your issues.

Most issues can only be addressed during the regular opening hours of relevant agencies. However, in the case of a homeless emergency, you can contact the Darlington Borough Council’s out-of-hours phone number at 01642 524552.

Yes, we provide assistance with CVs and various digital inclusion services. Please refer to our digital inclusion timetable to find a lesson that suits your needs or schedule an appointment.

We are a charitable organisation, and we do not charge for any of the support we provide.

Yes, we offer a wide range of support for benefit claims and related issues.

Certainly, you can use our telephones to make calls to agencies or schedule appointments, as needed.

The ground floor of our facility is wheelchair accessible.

Yes, we have computers available for tasks such as completing forms and job searching. Additionally, we offer digital inclusion classes to help you learn how to use your computer or smartphone.

Yes, we offer Wi-Fi access during our appointments.

Children are welcome in the center when accompanied and supervised by their parent or guardian.

Yes, we provide assistance with filling out various forms, including online council forms, benefit applications, limited capability assessments, PIP applications, attendance allowance applications, and housing applications. Simply contact us, and we can usually help you complete most forms.

Any other questions can be asked to staff during our opening times or sent to info@firststopdarlington.org.uk

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